Terms & Conditions

Pricing and Payment: 

  • All prices quoted are per item and in Canadian Dollars.   For my customer’s convenience, a currency converter can be found at bottom of the page at www.knottylinda.com.
  • We accept VISA and Master Card and payments via PayPal and E-Transfers. Please contact knottylinda@gmail.com regarding other forms of payment such as certified cheques and money orders.
  • The pricing of Kangaroo Leather Lace, clasps and fashion accessories does not include: shipping, handling, shipping insurance, Canadian provincial taxes (BC 7%) or Canadian federal taxes (GST 5%).   There are no provincial or Canadian taxes applicable to international purchases; however, the purchaser is responsible for any customs, duties or other fees that may be required by their governing bodies.
  • Volume Discount Purchasing (cannot be used in combination with any other promotional discounts) is offered for the following total purchase prices not including shipping: purchase of $500.00 or more, any combination, 4% discount on the total purchase amount;  purchase of $1,000.00 or more, any combination,  8% discount on the total purchase price.
  • Prices are subject to change without notice.

Privacy and Security:

  • Privacy is of utmost concern to us all. My privacy and security policy has been developed to assist our customers feel confident about providing their personal information.  Other than in the normal course of business, I will use your personal information for reasons only for which you gave it and will not share your information with anyone outside the Knotty Linda team without your prior permission.
  • We may send you an email or newsletter from time to time to help improve our services and advise you of new products or exciting promotions. Please contact knottylinda@gmail.com if you would like us to take you off our email list.
  • All of your on-line purchases received through the shopping bag are processed through our secure server, using secure socket layer (SSL) technology. SLL technology automatically encrypts the information to ensure your data is protected and kept private.  

Shipping and Handling:

  • Your purchase will be carefully packaged to minimize any possible damage on transit to your delivery address.
  • All purchases, unless alternate arrangements are made in advance, will be sent via Canada Post Corporation.  
  • Shipping and handling costs within Canada and to United States for a Unique Fashion Accessory is $5.00 unless otherwise quoted.
  • Shipping and handling through website purchases of kangaroo leather lace and Clasps shipped within Canada or to the United States include shipping and handling charges as follows:
    • Tracked shipping for the first item (spool or hank of kangaroo leather lace from 25 to 100 meters or one package of five clasps) is $15.00 for the first item.
  • Additional items purchased and shipped with the same order are an additional $5.00 each for shipping and handling if purchase from Knotty Linda’s website. It is possible to reduce the shipping costs for additional items by emailing knottylinda@gmail.com with your order.  We will contact you once your package has been sent to advise you of your tracking number.
  • Please contact Linda Brown at knottylinda@gmail.com regarding international shipping.
  • For in stock items I promise to ship your order within two complete business days of receiving your paid purchase.
  • All purchases are subject to stock availability, and on the rare occasion that an item may be temporarily out of stock I will contact you by email or phone for service directions. We can send the order without the unavailable item, hold the order until all the stock is available, replace the unavailable stock item with another colour or product, or return the purchase price of the temporarily unavailable product.

Warranties and Guarantees:

  • “My mission is to change the face of fine braiding world-wide by offering quality kangaroo leather lace in beautiful colours, creating innovative designs, and providing superior customer services with ethical business practices.” Linda Brown (AKA Knotty Linda, Leathercrafter)  April 2016.
  • I believe in providing superior customer services and building rewarding relationships. My customers are valued and I work hard to ensure that you will be happy with your purchase and your purchase experience.
  • First and foremost – your satisfaction is my guarantee. I stand behind the quality of Packer Leather’s kangaroo leather lace, and if for any reason you are not completely satisfied with your purchase I will either make an exchange of equal value or refund your money.-
  • It’s imperative that you inspect your purchase as soon as you receive it, and contact knottylinda@gmail.com within three business days of receipt of your purchase regarding any questions or concerns you may have.
  • Any merchandise to be returned must be returned within seven business days after you have contacted Linda Brown about any questions or concerns you may have.
  • All merchandise must be returned in the same condition as you received it with no visible signs of damage or wear. Of course, once your package is inspected and approved as a return, an exchange with be shipped or your purchase price refunded using your original method of payment within two complete business days.   Shipping costs cannot be refunded.